As a business owner, you may be wondering how to make your mark on social media. Social media is an integral part of our lives and it's no secret that it has a powerful influence on our behavior.
But what is it about social media that makes it so appealing? What motivates people to like, comment, and share? How does understanding the psychology of social media help your business thrive?
Let's explore these social media mind games, shall we?
Unveiling the psychology behind social media empowers you to create a strategy that resonates with your audience and drives engagement. And more importantly, you'll understand:
Have you ever found yourself scrolling through your Facebook or Instagram feed for hours on end, unable to tear yourself away?
I am guilty as charged.
Social media is designed to be addictive, and it's not just a coincidence. It's a carefully designed experience that taps into the inner workings of our brains. When we encounter something pleasurable, like receiving likes, and comments, or taking part in contests, the human brain releases dopamine, triggering a feedback loop that keeps us coming back for more.
And it doesn't stop there.
In addition to dopamine, social media also triggers other chemicals in the brain, such as oxytocin and serotonin. Oxytocin is a hormone produced in the brain that is known as the 'love drug'. It is released when we feel a sense of connection or belonging, evoking trust and empathy. Showcasing user-generated content and creating 'social proof' also promotes oxytocin-influenced positive social bonds.
Lastly, the 'happy chemical' serotonin is responsible for regulating our mood. It is released when we feel important or valued, which is why receiving attention in the form of likes and comments can be so rewarding.
Maya Angelou said, "People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” That is because strong emotions are tied to memory.
When the brain processes information, the amygdala, an almond-shaped structure in the temporal lobe, also connects that memory to any emotions experienced at the time of that experience. Strong emotions will receive more significance in the brain (such as joy, love, grief, or shame), and thus, have a higher likelihood of being memorable.
One way to tap into emotions is to use storytelling in your social media content. By sharing personal stories or anecdotes, you can create a deeper connection with your audience and evoke emotions that drive engagement.
Evoking positive emotions like happiness, inspiration, or amusement leaves a lasting impression on followers, helping to build brand affinity and loyalty. On the other hand, acknowledging and addressing negative emotions like frustration or dissatisfaction can demonstrate empathy and authenticity, enhancing the brand's credibility.
Social proof is the idea that people are more likely to follow the actions of others, particularly those they perceive as similar to themselves. The concept of social proof taps into our innate need for social validation and acceptance (and triggers that oxytocin).
When you purchase a product off Amazon, do you ever check the ratings first? Or do you ask a neighbor for the number of their handyman instead of googling one? That is beacuse we feel more confident buying something other people similar to us have recommended.
As social beings, we often rely on the behavior and opinions of others to gauge what is considered acceptable or desirable in a given situation. When we see others on social media liking, sharing, or endorsing a post, product, or brand, it creates a sense of conformity and social validation. We interpret these actions as indications of quality, popularity, or relevance, which can influence our own perceptions and decisions. This is why influencer marketing has become so popular.
Social media platforms amplify the effects of social proof by providing highly visible metrics such as likes, comments, shares, and follower counts. These metrics serve as tangible forms of social validation that can significantly impact our perception of a post or a brand. The higher the number of likes, comments, or shares, the more we are inclined to view it as valuable, credible, and worth our attention. It triggers a psychological response that if others find it engaging or valuable, it must be worth our time and consideration as well.
Furthermore, social proof creates a sense of FOMO (fear of missing out) and the desire to be part of a community or trend. When we see others engaging with a brand or participating in an activity on social media, we may experience a sense of curiosity, excitement, or a fear of being left out. This psychological dynamic drives us to join in, participate, or align ourselves with the perceived popular opinion or trend.
Understanding the psychological triggers that drive human behavior on social platforms allows for the customization of content that resonates with the intended market and ultimately drive conversions.
You can achieve this if you:
By applying these tactics, you can create content that deeply resonates with your core audience, forging strong connections and driving desired outcomes.
Hi, I am Sharon Harry, an Independent Marketing Consultant and Communication Strategist that has spent the last twenty years honing my skills in B2B marketing strategies for small businesses. I love marketing, particularly #b2bleadgeneration, #facebookmarketing, #linkedinmarketing, and #socialmediastrategy. If you'd like help to establish your company as an authority in your industry, connect with me.